FAQs about the Coronavirus

Corona FAQs

Q: What is SHVV doing to make their hospital as safe as possible for me and my pet?

A: We are monitoring AVA, NSW Government & WHO guidelines & updating our practice protocols constantly. We are asking clients who are unwell to stay at home, keeping employees home if they are unwell, cleaning surfaces within the clinic & maintaining distance as much as possible. Please help us by following our requests to stand back from reception, use hand-sanitisers etc.

Q: What can I do to help keep SHVV a safe place?

A: We need to minimise contact time between people so please

  • Limit the number of people presenting your pet to just one owner if possible
  • When arriving for your appointment, please wait in your car
  • Please phone us from your car on arrival and we can return the phone call to welcome you into the clinic when we are ready to see your pet.
  • Please use hand sanitisers located in the clinic.
  • Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Q: My pet needs to be seen by a Vet but I’m in self-isolation (maybe I have tested positive to COVID-19). What can I do?

A: Call us! We will discuss options – rest assured we will find a way to care for your pet. Please do not break quarantine and put other people at risk.

Q: I need to come to the Vet hospital but I don’t want to (because I’m elderly or immunocompromised). What can I do?

A: Call us! We will discuss options – rest assured we will find a way to care for your pet. Options include dropping-off medications, house-calls or collecting your pet to be examined at the hospital.

Q: How does COVID-19 spread?

A: The World Health Organisation states: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

Q: Can I catch Covid-19 from my pet?

A: The World Health Organisation states: While there has been one instance of a dog being infected in Hong Kong, to date, there is no evidence that a dog, cat or any pet can transmit COVID-19. COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly.

Q: Can humans catch COVID-19 from animals?

A: The World Health Organisation states: Coronaviruses are a large family of viruses that are common in animals. Occasionally, people get infected with these viruses which may then spread to other people. For example, SARS-CoV was associated with civet cats and MERS-CoV is transmitted by dromedary camels. Possible animal sources of COVID-19 have not yet been confirmed.

To protect yourself, such as when visiting live animal markets, avoid direct contact with animals and surfaces in contact with animals. Ensure good food safety practices at all times. Handle raw meat, milk or animal organs with care to avoid contamination of uncooked foods and avoid consuming raw or undercooked animal products.

Useful links:

Coronavirus: Information for looking after your pets

Update on taking care of your pets during the coronavirus epidemic

We know this is an anxious time for everyone and you may be concerned how best to look after your pet in this current situation.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

If your pet needs veterinary attention and:

  • You have been overseas within the last 14days
  • You’re experiencing symptoms
  • Need to self-isolate

Please phone us for advice and we will make a plan together with you.

In line with social distancing recommendations, we are keeping waiting times to a minimum.

We ask you to:

  • Limit the number of people presenting your pet to just one owner if possible
  • When arriving for your appointment, don’t come straight in, take a look through the window and if there is no clear space to sit away from other people, stay outside if possible
  • Please phone us if you are waiting outside or in your car, and we can return the phone call to let you know when the waiting room is fairly empty or to welcome you into the clinic when we are ready to see your pet.

Please use hand sanitisers located in the clinic.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Call or email us with questions and check our web site for updates.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Note that this is a rapidly evolving situation and advice provided here is reflective of the evidence at hand. For up to date information on the COVID-19 situation in Australia go to health.gov.au

 

Information about the dog in Hong Kong who tested positive:

Payment Options: ZipMoney and ZipPay

It can be very distressing not being able to afford vet treatment for your pet. The last thing we want is for you to compromise your pet’s health and happiness due to financial constraints.

As such, we are always looking for reliable financial options for our clients. At the moment we have been using ZipPay/ZipMoney and so far the feedback has been positive.

What is ZipPay?

Zippay covers bills under $1000.00. Repayments are made directly to ZipPay $40 a month with zero interest.

What is ZipMoney?

ZipMoney covers bills over $1000.00. Repayments vary depending on credit rating and total amount borrowed, this is determined by ZipMoney. There is zero interest for the first three months of repayments.

Am I Eligible?

Eligibility for either financing option is decided by the company and is dependent on credit history. It is always worth applying first, if an application is unsuccessful you will be notified of such.

Where can I find more information?

For more information on how either financing option works you can visit this link. If you would like to use either option for your pet’s vet treatment you can speak to one of our team members, preferably in person as they will be better able to answer any of your questions and help get you started!

If you have already received a treatment plan from one of our vets with a price range included, you can sign up for ZipMoney/ZipPay yourself via this website. Once you have submitted a request via ZipPay/ZipMoney, please contact us so we can keep track of your application and subsequently book your pet in for their procedure.

 

 

New Cat Boarding Houses!

We have received our first pair of BRAND NEW large cat houses for our boarders!

We know how worrying it can be to put your furry family members into boarding whilst you go away.

To make your cats as comfortable as possible and give you peace of mind, we have ordered fancy new cattery houses.

Our cat boarders will enjoy a larger enclosure with multi-levels, maximising space and encouraging movement. With that said, we will continue letting our boarders out in our office to stretch their legs and have a run around. The new houses also have a separate ‘room’ where your cats can sleep in privacy as well as an ‘ensuite’ for their litter so that the other areas of their home stay clean.

Another cool feature is that separate housings can be joined together, allowing cats from the same family to have their own house each with the option to visit each other 🙂

If you are looking to find more information or to make a booking for your four-legged friend into our cat hotel please call us on 02 9797 2555 or shoot us an email at contact@summerhillvillagevet.com

If you have a senior/special needs cat find out how we tailor their boarding experience to their needs here

 

**Please remember that we require all our boarding cats to be up to date with vaccinations prior to their stay – this is to ensure the health and safety of ALL our boarders as well as hospital patients.**

 

Puppy’s First Vet Visit

Congratulations on your new family member! A new puppy is always an exciting time for the entire family.

Who can resist the wagging tail, puppy kisses and all too big paws of a growing pup

Whether you are a veteran puppy parent or not, it is always a good idea to bring your new little friend for a vet check – even if they are completely healthy and up to date with vaccinations.

The reason that we encourage a first vet check for your puppy is so that we can check for any health conditions that are not always obvious (for example heart murmurs or funny knees).

Another good reason for a first puppy check is that you can ask our vets any questions you have concerning your puppies health, training and future plans (this can range from discussions about diet, pet insurance, vaccination frequency, appropriate parasite prevention, dental health, toilet training and etc.)

We have complementary puppy packs for your pups first visit which gives you all the information you need to give your little friend the best start in life, you can access one of the puppy care plans here.

Make looking after your new puppy easier with our Pet Wellness Plans!

Lastly, we have Pet Wellness Plans that allow you spread the costs of your new puppies health needs as well saving you time and money.

These plans mean you never have to pay for your puppies vaccinations up front and also mean all their necessary parasite protection is delivered automatically to your front door whenever they are due.

We also include 20% off your puppies’ desexing, free microchipping and four free standard vet consults on these plans!

Read more about our Wellness Plans or Sign up directly here. 

What to expect for your puppies’ first vet visit and vaccination

 

Santa Paws 2019!

Is your pet holiday ready?

Preparing for the holidays can be stressful- to help make things easier for you Dr Lydia has put together a checklist to ensure you don’t need to have that last minute emergency visit to the vet!

Print a copy of the checklist below and take some time to go through it – if you notice there are some things you aren’t sure about please feel free to call us on 9797 2555 so we can make sure you and your pet have a fun and safe holiday!

Pet Holiday Checklist 

What happens when your pet comes in for a dental procedure…

Dentals for your cat or dog is one of the routine procedures our vets do regularly at Summer Hill Village Vet.

It can be a bit daunting booking your pet in for a dental as unlike humans, they require general anaesthetic since we need them to be still to have a proper look in their mouths.

If you have any concerns or questions about what a dental for your cat or dog means, we have put together this short video following one of our well loved patients ‘Trixie’ through her admission all the way through to her discharge.

You can read the following for tips on how to maintain your pet’s dental health:

My cat is missing

We have put together a guide to help owners with lost cats. Whilst it is not a guaranteed way to find your missing cat, we have found that a lot of these tips have had some success.

A lost cat is one of the most heartbreaking things a pet owner can experience. Unfortunately having an outdoor cat will always carry the risk of kitty not returning home and going missing regardless of what precautions you take (a safety-release collar with your phone number is aways a good idea to have on an outdoor cat).

Having a completely indoor cat does not also guarantee that your cat may never go missing – indoor cats are still prone to running out of an open window or door! For most cases, particularly for indoor cats, the missing cat is hiding somewhere very close to home so it is a good idea to regularly do a scan of your immediate area (look under nooks and crannies and other small places where your cat may have become trapped)

Tips to help find your cat:

An example of a ‘Missing Flyer’ used by one of our staff members who was luckily enough to have been reunited with her missing cat after more than a month!

These tips are based on real success stories (the sooner you are able to carry out the suggestions the higher your chance of finding your cat).

  • Set up a litter tray with some used litter from your cat around the entry points of your home.
  • Set up a food bowl with your cat’s favourite treats (preferably ones with a strong scent such as roast chicken or sardines) around your home.
  • Rent a humane cat trapper from your local vet or purchase one from Bunnings. Set up the trapper near your home and cover it with your cat’s towel/blanket and bait it your cat’s favourite food (again try to use foods with strong scents). It is important you check the trapper at least twice a day to ensure you don’t accidentally catch someone else’s cat! And also to change the food regularly.
  • Print as many Missing flyers as you can and drop them in your neighbours’ mailboxes (try to cover as many houses as possible, a block is a good minimum)
  • Put up as many Missing Flyers as you can on telephone poles (again around your block is a good minimum). You may find some people tearing them down, it is important to keep putting them up again to gain as much visible coverage as possible.
  • Post about your missing cat on as many Facebook Lost Pet Groups as possible.
  • Go out late in the night when it is most quiet with roast chicken and call out for your cat.
  • Call your usual vet and notify them of your lost cat, ask them to change your cat’s microchip status from ‘home’ to ‘missing’.
  • Call all your local vets to notify them of your lost cat and provide them with a detailed description as well as your contact details.
  • Contact your local pounds to notify them of your lost cat in case it has been impounded (which is usually the case if not chipped)

There are cases of people being reunited with pets that have been missing for more than a year!

Whilst it is easy to lose hope of ever seeing your cat again it is important to remember to not give up. Our own staff member Beatrice had found her lost cat after more than a month of searching, she followed all of the points we have provided and her eventual success was the result of a letter box drop.

We also post ‘Missing Cat’ posters on our clinic window and on our Facebook page so please feel free to email us your flyers if your cat is missing.

Once you do find your cat make sure you book a visit to your usual vet ASAP for a general heath check.

Tick Season

We had our first paralysis tick patient last week. A little poodle had just returned from a trip to the bush when his owner noticed a paralysis tick on his ear!

 

Ticks aren’t always immediately visibly, they can be in hidden places such as in between your pet’s toes.

His owner was vigilant and kept up to date with his flea and worming treatment however not all flea products protect against ticks.  Luckily his mum did the right thing and brought him to us straight away with the tick she managed to pull off for identification.

 

We have also had a couple of clients report to us that they have seen ticks around their yards! Warmer weather is definitely tick season and if you plan on going to any bush area with your four-legged friend it is important to confirm that the parasite protection you are using includes ticks.

Cats are also susceptible to ticks so be cautious if your feline goes outdoors or in particular has access to overgrown, leafy areas.

 

We stock a couple of products that protect cats and dogs against ticks so if you have any doubts feel free to drop by our clinic or call us for a chat.

If you would like more information on ticks, what symptoms to look out for in particular and what to do you can read on here