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Coronavirus: Information for looking after your pets

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Update on taking care of your pets during the coronavirus epidemic

We know this is an anxious time for everyone and you may be concerned how best to look after your pet in this current situation.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

If your pet needs veterinary attention and:

  • You’re experiencing symptoms
  • Need to self-isolate

Please phone us for advice and we will make a plan together with you.

In line with social distancing recommendations, we are keeping waiting times to a minimum and ar reducing the foot traffic in our waiting rooms by requesting the following.

We ask you to:

  • Limit the number of people presenting your pet to just ONE owner if possible
  • When arriving for your appointment,  please call us on 02 9797 2555 from outside to alert us of your arrival if the waiting room looks busy. Otherwise, pop your mask on and take a seat inside.
  • ONE masked client is welcome inside the consultation room at the time of your pet’s examination.
  • Surgical and hospital patients will be discharged from our back reception area in the afternoon. Enter back reception via the glass door to the left of our back gate on Sloane Street.

Please use hand sanitisers located in the clinic.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Call or email us with questions and check our web site for updates.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Note that this is a rapidly evolving situation and advice provided here is reflective of the evidence at hand. For up to date information on the COVID-19 situation in Australia go to health.gov.au

 

Information about the dog in Hong Kong who tested positive:

Puppy’s First Vet Visit

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Congratulations on your new family member! A new puppy is always an exciting time for the entire family.

Who can resist the wagging tail, puppy kisses and all too big paws of a growing pup

Whether you are a veteran puppy parent or not, it is always a good idea to bring your new little friend for a vet check – even if they are completely healthy and up to date with vaccinations.

The reason that we encourage a first vet check for your puppy is so that we can check for any health conditions that are not always obvious (for example heart murmurs or funny knees).

Another good reason for a first puppy check is that you can ask our vets any questions you have concerning your puppies health, training and future plans (this can range from discussions about diet, pet insurance, vaccination frequency, appropriate parasite prevention, dental health, toilet training and etc.)

We have complementary puppy packs for your pups first visit which gives you all the information you need to give your little friend the best start in life, you can access one of the puppy care plans here.

Make looking after your new puppy easier with our Pet Wellness Plans!

Lastly, we have Pet Wellness Plans that allow you spread the costs of your new puppies health needs as well saving you time and money.

These plans mean you never have to pay for your puppies vaccinations up front and also mean all their necessary parasite protection is delivered automatically to your front door whenever they are due.

We also include 20% off your puppies’ desexing, free microchipping and four free standard vet consults on these plans!

Read more about our Wellness Plans or Sign up directly here. 

What to expect for your puppies’ first vet visit and vaccination

 

Santa Paws 2019!

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Is your pet holiday ready?

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Preparing for the holidays can be stressful- to help make things easier for you Dr Lydia has put together a checklist to ensure you don’t need to have that last minute emergency visit to the vet!

Print a copy of the checklist below and take some time to go through it – if you notice there are some things you aren’t sure about please feel free to call us on 9797 2555 so we can make sure you and your pet have a fun and safe holiday!

Pet Holiday Checklist 

What happens when your pet comes in for a dental procedure…

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Dentals for your cat or dog is one of the routine procedures our vets do regularly at Summer Hill Village Vet.

It can be a bit daunting booking your pet in for a dental as unlike humans, they require general anaesthetic since we need them to be still to have a proper look in their mouths.

If you have any concerns or questions about what a dental for your cat or dog means, we have put together this short video following one of our well loved patients ‘Trixie’ through her admission all the way through to her discharge.

You can read the following for tips on how to maintain your pet’s dental health:

My cat is missing

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We have put together a guide to help owners with lost cats. Whilst it is not a guaranteed way to find your missing cat, we have found that a lot of these tips have had some success.

A lost cat is one of the most heartbreaking things a pet owner can experience. Unfortunately having an outdoor cat will always carry the risk of kitty not returning home and going missing regardless of what precautions you take (a safety-release collar with your phone number is aways a good idea to have on an outdoor cat).

Having a completely indoor cat does not also guarantee that your cat may never go missing – indoor cats are still prone to running out of an open window or door! For most cases, particularly for indoor cats, the missing cat is hiding somewhere very close to home so it is a good idea to regularly do a scan of your immediate area (look under nooks and crannies and other small places where your cat may have become trapped)

Tips to help find your cat:

An example of a ‘Missing Flyer’ used by one of our staff members who was luckily enough to have been reunited with her missing cat after more than a month!

These tips are based on real success stories (the sooner you are able to carry out the suggestions the higher your chance of finding your cat).

  • Set up a litter tray with some used litter from your cat around the entry points of your home.
  • Set up a food bowl with your cat’s favourite treats (preferably ones with a strong scent such as roast chicken or sardines) around your home.
  • Rent a humane cat trapper from your local vet or purchase one from Bunnings. Set up the trapper near your home and cover it with your cat’s towel/blanket and bait it your cat’s favourite food (again try to use foods with strong scents). It is important you check the trapper at least twice a day to ensure you don’t accidentally catch someone else’s cat! And also to change the food regularly.
  • Print as many Missing flyers as you can and drop them in your neighbours’ mailboxes (try to cover as many houses as possible, a block is a good minimum)
  • Put up as many Missing Flyers as you can on telephone poles (again around your block is a good minimum). You may find some people tearing them down, it is important to keep putting them up again to gain as much visible coverage as possible.
  • Post about your missing cat on as many Facebook Lost Pet Groups as possible.
  • Go out late in the night when it is most quiet with roast chicken and call out for your cat.
  • Call your usual vet and notify them of your lost cat, ask them to change your cat’s microchip status from ‘home’ to ‘missing’.
  • Call all your local vets to notify them of your lost cat and provide them with a detailed description as well as your contact details.
  • Contact your local pounds to notify them of your lost cat in case it has been impounded (which is usually the case if not chipped)

There are cases of people being reunited with pets that have been missing for more than a year!

Whilst it is easy to lose hope of ever seeing your cat again it is important to remember to not give up. Our own staff member Beatrice had found her lost cat after more than a month of searching, she followed all of the points we have provided and her eventual success was the result of a letter box drop.

We also post ‘Missing Cat’ posters on our clinic window and on our Facebook page so please feel free to email us your flyers if your cat is missing.

Once you do find your cat make sure you book a visit to your usual vet ASAP for a general heath check.

Tick Season

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We had our first paralysis tick patient last week. A little poodle had just returned from a trip to the bush when his owner noticed a paralysis tick on his ear!

 

Ticks aren’t always immediately visibly, they can be in hidden places such as in between your pet’s toes.

His owner was vigilant and kept up to date with his flea and worming treatment however not all flea products protect against ticks.  Luckily his mum did the right thing and brought him to us straight away with the tick she managed to pull off for identification.

 

We have also had a couple of clients report to us that they have seen ticks around their yards! Warmer weather is definitely tick season and if you plan on going to any bush area with your four-legged friend it is important to confirm that the parasite protection you are using includes ticks.

Cats are also susceptible to ticks so be cautious if your feline goes outdoors or in particular has access to overgrown, leafy areas.

 

We stock a couple of products that protect cats and dogs against ticks so if you have any doubts feel free to drop by our clinic or call us for a chat.

If you would like more information on ticks, what symptoms to look out for in particular and what to do you can read on here

New Anaesthetic Machine!

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We can now keep our small patients warmer (& safer) than ever during their anaesthetics.

Meet our new anaesthetic machine: not just a pointless bit of technology!

A) This is a special low resistance carbon dioxide scrubber, this allows us to run a re-breathing circuit for animals down to 2 kg (previously 10 kg was the lowest we could go). B) This is the attached heating circuit.

When our patients are under anaesthetic it’s very important to stop them getting cold which can slow their recovery and healing but the smaller they are the harder it is to avoid them getting cold.  Now not only are they lying on a hot water bed, our new anaesthetic machine helps keep them warm.

On a non re-breathing system a patient is getting a constant flow of fresh, COLD oxygen to breath. But on a re-breathing system only a small amount of fresh cold oxygen is included in each breath.

When you add a heating device to warm the air then you make a real difference to their body temperature during an anaesthetic.  They recover faster and their anaesthetics are more stable, perfect for the little oldies.

Add to that a hot air blanket that we can cover them with if needed and you’re talking toasty warm cats & dogs.

Stress Free Cat Visits

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Do you want your fur-baby to have the most stress free visit at the vet? We definitely do!

A common sign of a ‘flipped lid’. Claws are usually out!

A few weeks ago the team here at Summer Hill Village Vet were lucky enough to have Tracy from VetPrac deliver an enlightening training session on cat behaviour. Vets, nurses and receptionists learnt more about how to keep your fur babies as stress-free and relaxed as possible – from the moment they walk in, through to consultation and handling as well as housing for longer stays in our hospital. She taught us some great distraction techniques, so don’t worry if you see one of our vets pull out an ice-cream cone full of anchovy paste during consult!

There are also good anti-anxiety medications that we’ve been trialling for a while now that can really help cats (& dogs) start off on the right paw at their visits.

‘Burrito Cat’ – a wrapping ‘art’ we tend to use to comfortably restrain the crankier kitties

We also learnt that once a cat has ‘flipped it’s lid’ (lets be real, all cat owners know exactly what this means) there is no going back. Essentially the cat is in fight, flight or freeze mode and once this happens it can take up to 24 hours before they can fully relax again. We certainly don’t want this for any of our patients. This is why you may notice us doing more handling with towels or ‘kitty burritos’ (as some of our nurses like to call it) as well as trying minimal handling, or even taking the top off your carrier to ensure your cat stays as comfy and relaxed as possible.

During consults, our vets and nurses will often try to find out what kind of handling suits your cat best before going ahead with a physical exam. Do they like to be held close? Or would they rather just do their own thing and laze on the consult table?

As a result of this training, the team are now better equipped to make sure you AND your furry friend have an easier time as we aim to minimise the anxiety associated with trips to the vet. Our team gained a lot from this training session, and Tracy will be back soon to give us more helpful tips and tricks for dogs! So stay posted.

 

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Help! I found a stray kitten

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Almost everyday we get phone calls from people who have found themselves in possession of a little stray kitten – or sometimes even a litter of stray kittens!

Unfortunately due to the number of stray cat colonies around Sydney there is always an abundance of homeless kittens. Despite the good intentions of the community to Trap-N-Release (TNR), this problem will not disappear anytime soon.

As such, we have made a guide to ensure the best outcome for the kittens.

Stray kitten(s) with a mother

McShooty and Stevie were our ex-adoption kittens. They were strays who had a feral mother who is part of a community TnR & feeding program.

If you have encountered stray kittens that are still being attended to by their mother please make sure NOT to separate them! You should contact any reputable rescue group to organise a TNR. This allows the mother cat and her kittens to be taken off the streets for appropriate treatment. For the mother cat that usually means being desexed to prevent future stray litters. Depending on the nature of the cat and her kittens it is most likely the rescue group will attempt to re-home them however if the mother is extremely aggressive and hence unable to rehome then she will most likely be released back to where she is found once she is desexed and treated for any existing medical conditions.

Stray kitten(s) without any signs of a mother

Kittens that are alone are not necessarily without their mother- sometimes they can appear to be abandoned but in reality their mother is out gathering food or in the process of relocating her litter. To avoid making the mistake of separating a kitten from their mum, try to stick around (out of sight to avoid frightening them) and observe for a while to see if the mother does return.

If this is a case of no mother cat being present then you should aim to safely trap the stray kittens and bring them to their nearest vet*, the vet protocol from here on is to scan the kittens in case they have any microchips (if they are chipped then they would most likely have a home and are probably lost).

If the kittens are not microchipped and are clearly not a missing pet then it is up to the vet on what needs to be done next.

A litter of 3 ex-adoption kittens (Chandler, Ross and Joey) we had taken on from another clinic to rehome.

Vet clinics are not rescue groups, hence are not always able to hold-onto and rehome stray animals- this is because most smaller clinics only have the capacity and resources for hospital patients. Sometimes however, and this is the case for our clinic- the vet will have the availability to rehome the stray kittens in which case they will take them off your hands and handle all treatment and later adoption.

If the vet advises you that they are unable to keep the kittens you’re next best options are to either:

a) contact reputable rescue groups (there is a list of them and their contact details at the end of this post).

b) foster the kittens yourself and handle the rehoming (if you do decide to foster/keep the kittens you can read our Kitten Care handout for information on owning and caring for kittens) – if you do end up fostering the kittens you can talk to our staff about receiving discount rescue rates for all their treatment (that is only if you are not intending to keep them as your own pet and are definitely adopting them out)

c) contact other nearby vets- just because one vet does not have the space, that does not mean other clinics do not. We have previously taken on stray litters from other clinics who were unable to.

List of Cat Rescue Groups in Sydney: