Coronavirus: Information for looking after your pets

Update on taking care of your pets during the coronavirus epidemic

We know this is an anxious time for everyone and you may be concerned how best to look after your pet in this current situation.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

If your pet needs veterinary attention and:

  • You have been overseas within the last 14days
  • You’re experiencing symptoms
  • Need to self-isolate

Please phone us for advice and we will make a plan together with you.

In line with social distancing recommendations, we are keeping waiting times to a minimum. Currently a maximum of TWO double vaccinated clients are able to sit in our waiting room at one time.

We ask you to:

  • Limit the number of people presenting your pet to just ONE owner if possible
  • When arriving for your appointment, call us on 02 9797 2555 from outside to alert us of your arrival
  • A staff member will guide you as to whether the waiting room is clear for you to take a seat in (please have your vaccination certificate handy for our receptionist to eyeball), or if you need to take a seat on our outside stools for the time being.

Be rest assured all cats, birds and rabbits will be taken directly into the clinic away from the noise of the street as soon as you arrive, even if our waiting room is at maximum human capacity. A nurse will come and speak to you outside at your appointment time and let you know when you are able to join us indoors.

Please use hand sanitisers located in the clinic.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Call or email us with questions and check our web site for updates.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Note that this is a rapidly evolving situation and advice provided here is reflective of the evidence at hand. For up to date information on the COVID-19 situation in Australia go to health.gov.au

 

Information about the dog in Hong Kong who tested positive: