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FAQs about the Coronavirus

Corona FAQs

Q: What is SHVV doing to make their hospital as safe as possible for me and my pet?

A: We are monitoring AVA, NSW Government & WHO guidelines & updating our practice protocols constantly. We are asking clients who are unwell to stay at home, keeping employees home if they are unwell, cleaning surfaces within the clinic & maintaining distance as much as possible. Please help us by following our requests to stand back from reception, use hand-sanitisers etc.

Q: What can I do to help keep SHVV a safe place?

A: We need to minimise contact time between people so please

  • Limit the number of people presenting your pet to just one owner if possible
  • When arriving for your appointment, please wait in your car
  • Please phone us from your car on arrival and we can return the phone call to welcome you into the clinic when we are ready to see your pet.
  • Please use hand sanitisers located in the clinic.
  • Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Q: My pet needs to be seen by a Vet but I’m in self-isolation (maybe I have tested positive to COVID-19). What can I do?

A: Call us! We will discuss options – rest assured we will find a way to care for your pet. Please do not break quarantine and put other people at risk.

Q: I need to come to the Vet hospital but I don’t want to (because I’m elderly or immunocompromised). What can I do?

A: Call us! We will discuss options – rest assured we will find a way to care for your pet. Options include dropping-off medications, house-calls or collecting your pet to be examined at the hospital.

Q: How does COVID-19 spread?

A: The World Health Organisation states: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

Q: Can I catch Covid-19 from my pet?

A: The World Health Organisation states: While there has been one instance of a dog being infected in Hong Kong, to date, there is no evidence that a dog, cat or any pet can transmit COVID-19. COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly.

Q: Can humans catch COVID-19 from animals?

A: The World Health Organisation states: Coronaviruses are a large family of viruses that are common in animals. Occasionally, people get infected with these viruses which may then spread to other people. For example, SARS-CoV was associated with civet cats and MERS-CoV is transmitted by dromedary camels. Possible animal sources of COVID-19 have not yet been confirmed.

To protect yourself, such as when visiting live animal markets, avoid direct contact with animals and surfaces in contact with animals. Ensure good food safety practices at all times. Handle raw meat, milk or animal organs with care to avoid contamination of uncooked foods and avoid consuming raw or undercooked animal products.

Useful links:

Coronavirus: Information for looking after your pets

Update on taking care of your pets during the coronavirus epidemic

We know this is an anxious time for everyone and you may be concerned how best to look after your pet in this current situation.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

If your pet needs veterinary attention and:

  • You have been overseas within the last 14days
  • You’re experiencing symptoms
  • Need to self-isolate

Please phone us for advice and we will make a plan together with you.

In line with social distancing recommendations, we are keeping waiting times to a minimum.

We ask you to:

  • Limit the number of people presenting your pet to just one owner if possible
  • When arriving for your appointment, don’t come straight in, take a look through the window and if there is no clear space to sit away from other people, stay outside if possible
  • Please phone us if you are waiting outside or in your car, and we can return the phone call to let you know when the waiting room is fairly empty or to welcome you into the clinic when we are ready to see your pet.

Please use hand sanitisers located in the clinic.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Call or email us with questions and check our web site for updates.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Note that this is a rapidly evolving situation and advice provided here is reflective of the evidence at hand. For up to date information on the COVID-19 situation in Australia go to health.gov.au

 

Information about the dog in Hong Kong who tested positive:

Puppy’s First Vet Visit

Congratulations on your new family member! A new puppy is always an exciting time for the entire family.

Who can resist the wagging tail, puppy kisses and all too big paws of a growing pup

Whether you are a veteran puppy parent or not, it is always a good idea to bring your new little friend for a vet check – even if they are completely healthy and up to date with vaccinations.

The reason that we encourage a first vet check for your puppy is so that we can check for any health conditions that are not always obvious (for example heart murmurs or funny knees).

Another good reason for a first puppy check is that you can ask our vets any questions you have concerning your puppies health, training and future plans (this can range from discussions about diet, pet insurance, vaccination frequency, appropriate parasite prevention, dental health, toilet training and etc.)

We have complementary puppy packs for your pups first visit which gives you all the information you need to give your little friend the best start in life, you can access one of the puppy care plans here.

Make looking after your new puppy easier with our Pet Wellness Plans!

Lastly, we have Pet Wellness Plans that allow you spread the costs of your new puppies health needs as well saving you time and money.

These plans mean you never have to pay for your puppies vaccinations up front and also mean all their necessary parasite protection is delivered automatically to your front door whenever they are due.

We also include 20% off your puppies’ desexing, free microchipping and four free standard vet consults on these plans!

Read more about our Wellness Plans or Sign up directly here. 

What to expect for your puppies’ first vet visit and vaccination

 

Santa Paws 2019!

Is your pet holiday ready?

Preparing for the holidays can be stressful- to help make things easier for you Dr Lydia has put together a checklist to ensure you don’t need to have that last minute emergency visit to the vet!

Print a copy of the checklist below and take some time to go through it – if you notice there are some things you aren’t sure about please feel free to call us on 9797 2555 so we can make sure you and your pet have a fun and safe holiday!

Pet Holiday Checklist 

My cat is missing

We have put together a guide to help owners with lost cats. Whilst it is not a guaranteed way to find your missing cat, we have found that a lot of these tips have had some success.

A lost cat is one of the most heartbreaking things a pet owner can experience. Unfortunately having an outdoor cat will always carry the risk of kitty not returning home and going missing regardless of what precautions you take (a safety-release collar with your phone number is aways a good idea to have on an outdoor cat).

Having a completely indoor cat does not also guarantee that your cat may never go missing – indoor cats are still prone to running out of an open window or door! For most cases, particularly for indoor cats, the missing cat is hiding somewhere very close to home so it is a good idea to regularly do a scan of your immediate area (look under nooks and crannies and other small places where your cat may have become trapped)

Tips to help find your cat:

An example of a ‘Missing Flyer’ used by one of our staff members who was luckily enough to have been reunited with her missing cat after more than a month!

These tips are based on real success stories (the sooner you are able to carry out the suggestions the higher your chance of finding your cat).

  • Set up a litter tray with some used litter from your cat around the entry points of your home.
  • Set up a food bowl with your cat’s favourite treats (preferably ones with a strong scent such as roast chicken or sardines) around your home.
  • Rent a humane cat trapper from your local vet or purchase one from Bunnings. Set up the trapper near your home and cover it with your cat’s towel/blanket and bait it your cat’s favourite food (again try to use foods with strong scents). It is important you check the trapper at least twice a day to ensure you don’t accidentally catch someone else’s cat! And also to change the food regularly.
  • Print as many Missing flyers as you can and drop them in your neighbours’ mailboxes (try to cover as many houses as possible, a block is a good minimum)
  • Put up as many Missing Flyers as you can on telephone poles (again around your block is a good minimum). You may find some people tearing them down, it is important to keep putting them up again to gain as much visible coverage as possible.
  • Post about your missing cat on as many Facebook Lost Pet Groups as possible.
  • Go out late in the night when it is most quiet with roast chicken and call out for your cat.
  • Call your usual vet and notify them of your lost cat, ask them to change your cat’s microchip status from ‘home’ to ‘missing’.
  • Call all your local vets to notify them of your lost cat and provide them with a detailed description as well as your contact details.
  • Contact your local pounds to notify them of your lost cat in case it has been impounded (which is usually the case if not chipped)

There are cases of people being reunited with pets that have been missing for more than a year!

Whilst it is easy to lose hope of ever seeing your cat again it is important to remember to not give up. Our own staff member Beatrice had found her lost cat after more than a month of searching, she followed all of the points we have provided and her eventual success was the result of a letter box drop.

We also post ‘Missing Cat’ posters on our clinic window and on our Facebook page so please feel free to email us your flyers if your cat is missing.

Once you do find your cat make sure you book a visit to your usual vet ASAP for a general heath check.

Tick Season

We had our first paralysis tick patient last week. A little poodle had just returned from a trip to the bush when his owner noticed a paralysis tick on his ear!

 

Ticks aren’t always immediately visibly, they can be in hidden places such as in between your pet’s toes.

His owner was vigilant and kept up to date with his flea and worming treatment however not all flea products protect against ticks.  Luckily his mum did the right thing and brought him to us straight away with the tick she managed to pull off for identification.

 

We have also had a couple of clients report to us that they have seen ticks around their yards! Warmer weather is definitely tick season and if you plan on going to any bush area with your four-legged friend it is important to confirm that the parasite protection you are using includes ticks.

Cats are also susceptible to ticks so be cautious if your feline goes outdoors or in particular has access to overgrown, leafy areas.

 

We stock a couple of products that protect cats and dogs against ticks so if you have any doubts feel free to drop by our clinic or call us for a chat.

If you would like more information on ticks, what symptoms to look out for in particular and what to do you can read on here

New Anaesthetic Machine!

We can now keep our small patients warmer (& safer) than ever during their anaesthetics.

Meet our new anaesthetic machine: not just a pointless bit of technology!

A) This is a special low resistance carbon dioxide scrubber, this allows us to run a re-breathing circuit for animals down to 2 kg (previously 10 kg was the lowest we could go). B) This is the attached heating circuit.

When our patients are under anaesthetic it’s very important to stop them getting cold which can slow their recovery and healing but the smaller they are the harder it is to avoid them getting cold.  Now not only are they lying on a hot water bed, our new anaesthetic machine helps keep them warm.

On a non re-breathing system a patient is getting a constant flow of fresh, COLD oxygen to breath. But on a re-breathing system only a small amount of fresh cold oxygen is included in each breath.

When you add a heating device to warm the air then you make a real difference to their body temperature during an anaesthetic.  They recover faster and their anaesthetics are more stable, perfect for the little oldies.

Add to that a hot air blanket that we can cover them with if needed and you’re talking toasty warm cats & dogs.

Stress Free Cat Visits

Do you want your fur-baby to have the most stress free visit at the vet? We definitely do!

A common sign of a ‘flipped lid’. Claws are usually out!

A few weeks ago the team here at Summer Hill Village Vet were lucky enough to have Tracy from VetPrac deliver an enlightening training session on cat behaviour. Vets, nurses and receptionists learnt more about how to keep your fur babies as stress-free and relaxed as possible – from the moment they walk in, through to consultation and handling as well as housing for longer stays in our hospital. She taught us some great distraction techniques, so don’t worry if you see one of our vets pull out an ice-cream cone full of anchovy paste during consult!

There are also good anti-anxiety medications that we’ve been trialling for a while now that can really help cats (& dogs) start off on the right paw at their visits.

‘Burrito Cat’ – a wrapping ‘art’ we tend to use to comfortably restrain the crankier kitties

We also learnt that once a cat has ‘flipped it’s lid’ (lets be real, all cat owners know exactly what this means) there is no going back. Essentially the cat is in fight, flight or freeze mode and once this happens it can take up to 24 hours before they can fully relax again. We certainly don’t want this for any of our patients. This is why you may notice us doing more handling with towels or ‘kitty burritos’ (as some of our nurses like to call it) as well as trying minimal handling, or even taking the top off your carrier to ensure your cat stays as comfy and relaxed as possible.

During consults, our vets and nurses will often try to find out what kind of handling suits your cat best before going ahead with a physical exam. Do they like to be held close? Or would they rather just do their own thing and laze on the consult table?

As a result of this training, the team are now better equipped to make sure you AND your furry friend have an easier time as we aim to minimise the anxiety associated with trips to the vet. Our team gained a lot from this training session, and Tracy will be back soon to give us more helpful tips and tricks for dogs! So stay posted.

 

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Embarrassing Bodies- The Pet Edition, Free Health Checks!

Cats and dogs come in all shapes and sizes. Sometimes what’s normal for one pet may be abnormal for another depending on things like breed, age, lifestyle and etc. For example- the skin and coat needs of a Sphynx cat to that of a Ragdoll’s will vary immensely!

Pets come in all different shapes, sizes and hair styles! As such their health needs are very individualistic.

Pets come in all different shapes, sizes and hair styles! As such their health needs are very individualistic.

In order to help you as a pet owner decide what is best for your cat or dog, the team at Summer Hill Village Vet have developed a complimentary 5-point Health Check that covers the basic individual care needs for your pet. These 5-point Health Checks are part of our Embarrassing Bodies- The Pet Edition and will run until the end of November 2018.

What do these 5-Point Health Checks include?

Embarrassing Bodies: Pet Edition Promo Poster

Book your cat or dog in for their FREE 5-Point Health Check before the end of November 2018.

Our 5-Point Health Checks aim to cover the following areas of your pet’s health with one of our trained vet nurses:

  1. Body Condition Scoring What may be healthy weight for a greyhound would be unhealthy for a german shepherd! Our trained nurses will score your cat or dog’s body condition (based on weight and appearance), then compare it to their breed and lifestyle recommendations. The nurses will work with you to develop a plan for how to get your pet into their healthy weight range (whether it’s through diet changes or new exercise routines).
  2. Dental Health One of our nurses will give your cat or dog a dental grading from 0 to 5 (0- being perfect teeth and 5 being the opposite…). They will also give you advice on how to manage your pet’s dental health from recommending treats such as Greenies Dental Treats or teaching you home care tips.
  3. Skin and Coat Needs Certain breeds may require a more intensive grooming routine than others. This depends on more than hair length. Skin allergies can come into play when deciding what products to bathe them in and how often they should be bathed.
  4. Vaccination Needs Your pet’s lifestyle determines what sort of vaccinations they need. Our nurses can help you decide if your cat or dog is getting the protection they need by discussing with you their routine (i.e. outdoor vs. indoor, do they visit beaches or bush a lot? do they come in contact with other animals?).
  5. Parasite Protection (fleas + ticks and intestinal worms)We can all agree that  fleas, ticks and worms are all nasty and best to be avoided all together! Similar to vaccination needs, the type of parasite prevention product you use on your cat and dog is largely based on lifestyle. However, other things to consider include whether your pet is easy to give oral medication to and also how good you are as an owner at remembering to give them their treatment on time (monthly options vs. 3 monthly options).

How do I book my cat or dog in for this?

Simply call our clinic (02 9797 2555) before the end of November 2018 and let us know that you would like to book your pet in for a Free-5-Point-Health-Chek 🙂