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Introducing Anti-Anxiety Packages for your Cats and Dogs!

After working-from-home for the past few months it can be a stressful transition for your pets having to deal with you returning to work.

We have come up with our very own Anti Anxiety Pet Packages to help your pet through this change.

What do these Anti-Anxiety Packages include?

For Dogs:

  • An Adaptil Collar suited to your dogs size
  • A dose of pre-consult anxiety medications tailored to your dog’s needs
  • A course of 3 x Canine Massage Therapy sessions with our trained Nurse Jessica
  • A behaviour consult with one of our vets
  • An Adaptil bandana (you can spray this with Adaptil and tie it around your dog’s collar so they can smell the anxiety-relieving pheromones)
  • A Frank Green Keep Cup for yourself! (limited stock)
  • A package of yummy dog treats

For Cats:

  • A Feliway spray bottle or diffuser refill if you already have the plug-in at home
  • A dose of pre-consult anxiety medications tailored to your cat’s needs
  • A weekend of boarding at our clinic (including feliway)
  • A behaviour consult with one of our vets
  • A Feliway blanket to bring to consults over your cat’s carrier
  • A Frank Green Keep Cup for yourself! (limited stock)
  • A package of yummy cat treats

To celebrate the launch of these packages we are currently running a competition through Instagram or Facebook to give away 3 x Free Anti-Anxiety Packages to three lucky winners!

How do I enter?

If you have an Instagram account make sure to follow us and post a photo of your pet ‘working from home’ with the hashtag
#SHVVrelax and a short 50 word explanation of how your pet would benefit from one of our anti-anxiety packages.

If you do not have an Instagram account then just message our Facebook page with your entry.

We will be posting our own staff’s pets working from home regularly to give you inspiration.

Deadline for entries is Sunday the 19th of July 2020 so get snapping 🙂

 

 

Update on Covid-19 and Pets

At Summer Hill Village Vet we are constantly monitoring the Covid-19 situation with respect to our pets and to keep you accurately informed.

Our information is primarily sourced from:

  • World Health Organisation,
  • Australian Government Department of Health,
  • NSW Veterinary Practitioners Board and
  • Australian Veterinary Association.

To date there have been NO CASES of transmission of virus from animals to humans.

WHO reports that the primary source of SARS-COV-2 transmission remains human-to-human contact.

This does not mean however that the virus cannot be found living on animals.

There have been a few cases of humans transmitting the virus to an animal: it has been reported in a dog, in cats, in ferrets and even a tiger!


What does that mean for us as pet owners?

It means we need take some common-sense precautions which we have summarised below:

  1. Keep your pets in your “isolation bubble” to prevent other people from transferring the virus on to their bodies.

Avoid letting other people pat your dog in public.

We want to prevent your pets from acting the same as any other surface you might touch in public.

Don’t panic if someone does touch your dog for some reason…you can always just give them a bath (soap kills coronavirus).

You will see us maintaining the integrity of your “bubble” in the clinic by using masks, hand washing, alcohol based hand rubs and sometimes gloves.

  1. Contact your vet if you are diagnosed with coronavirus and we will advise you on the current recommendations for your pet.

At this point we would advise you to keep your pet isolated in your home, and minimise close contact (such as smooching with your face, etc).

We recommend good hand hygiene before and after handling your pet and their food/water bowls.

If there are non-infected members of the household it would be better if they looked after the pet.

We would also advise you to make a care plan for your pet in the unfortunate event that you are hospitalised.


Please feel free to call us with any questions or concerns you may have.

If you have a specific situation you would like to discuss please reach out by calling

02 9797 2555 or email us contact@summerhillvillagevet.com.

We are happy to provide more detailed information on any topic if needed.

Emergency boarding is available for cats if required.

We have protocols and procedures in place for dealing with folks who are self-isolating because they are at risk, as well as for folks who are unfortunate enough to become infected with coronavirus.

Always call us first and we will advise on best way forward to treat your pet under your individual circumstances.

FAQs about the Coronavirus

Corona FAQs

Q: What is SHVV doing to make their hospital as safe as possible for me and my pet?

A: We are monitoring AVA, NSW Government & WHO guidelines & updating our practice protocols constantly. We are asking clients who are unwell to stay at home, keeping employees home if they are unwell, cleaning surfaces within the clinic & maintaining distance as much as possible. Please help us by following our requests to stand back from reception, use hand-sanitisers etc.

Q: What can I do to help keep SHVV a safe place?

A: We need to minimise contact time between people so please

  • Limit the number of people presenting your pet to just one owner if possible
  • When arriving for your appointment, please wait in your car
  • Please phone us from your car on arrival and we can return the phone call to welcome you into the clinic when we are ready to see your pet.
  • Please use hand sanitisers located in the clinic.
  • Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Q: My pet needs to be seen by a Vet but I’m in self-isolation (maybe I have tested positive to COVID-19). What can I do?

A: Call us! We will discuss options – rest assured we will find a way to care for your pet. Please do not break quarantine and put other people at risk.

Q: I need to come to the Vet hospital but I don’t want to (because I’m elderly or immunocompromised). What can I do?

A: Call us! We will discuss options – rest assured we will find a way to care for your pet. Options include dropping-off medications, house-calls or collecting your pet to be examined at the hospital.

Q: How does COVID-19 spread?

A: The World Health Organisation states: People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

Q: Can I catch Covid-19 from my pet?

A: The World Health Organisation states: While there has been one instance of a dog being infected in Hong Kong, to date, there is no evidence that a dog, cat or any pet can transmit COVID-19. COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly.

Q: Can humans catch COVID-19 from animals?

A: The World Health Organisation states: Coronaviruses are a large family of viruses that are common in animals. Occasionally, people get infected with these viruses which may then spread to other people. For example, SARS-CoV was associated with civet cats and MERS-CoV is transmitted by dromedary camels. Possible animal sources of COVID-19 have not yet been confirmed.

To protect yourself, such as when visiting live animal markets, avoid direct contact with animals and surfaces in contact with animals. Ensure good food safety practices at all times. Handle raw meat, milk or animal organs with care to avoid contamination of uncooked foods and avoid consuming raw or undercooked animal products.

Useful links:

Coronavirus: Information for looking after your pets

Update on taking care of your pets during the coronavirus epidemic

We know this is an anxious time for everyone and you may be concerned how best to look after your pet in this current situation.

Until advised otherwise, we are open as normal – here are some guidelines to help both humans and animals stay safe and healthy.

If your pet needs veterinary attention and:

  • You have been overseas within the last 14days
  • You’re experiencing symptoms
  • Need to self-isolate

Please phone us for advice and we will make a plan together with you.

In line with social distancing recommendations, we are keeping waiting times to a minimum.

We ask you to:

  • Limit the number of people presenting your pet to just one owner if possible
  • When arriving for your appointment, don’t come straight in, take a look through the window and if there is no clear space to sit away from other people, stay outside if possible
  • Please phone us if you are waiting outside or in your car, and we can return the phone call to let you know when the waiting room is fairly empty or to welcome you into the clinic when we are ready to see your pet.

Please use hand sanitisers located in the clinic.

Please phone ahead to order required prescription medicine repeats or food, worming and flea control in advance so we can arrange to have them ready for you without the need to wait.

Call or email us with questions and check our web site for updates.

We are working hard to ensure we can continue to provide complete veterinary care.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

Note that this is a rapidly evolving situation and advice provided here is reflective of the evidence at hand. For up to date information on the COVID-19 situation in Australia go to health.gov.au

 

Information about the dog in Hong Kong who tested positive:

Santa Paws 2019!

Is your pet holiday ready?

Preparing for the holidays can be stressful- to help make things easier for you Dr Lydia has put together a checklist to ensure you don’t need to have that last minute emergency visit to the vet!

Print a copy of the checklist below and take some time to go through it – if you notice there are some things you aren’t sure about please feel free to call us on 9797 2555 so we can make sure you and your pet have a fun and safe holiday!

Pet Holiday Checklist 

My cat is missing

We have put together a guide to help owners with lost cats. Whilst it is not a guaranteed way to find your missing cat, we have found that a lot of these tips have had some success.

A lost cat is one of the most heartbreaking things a pet owner can experience. Unfortunately having an outdoor cat will always carry the risk of kitty not returning home and going missing regardless of what precautions you take (a safety-release collar with your phone number is aways a good idea to have on an outdoor cat).

Having a completely indoor cat does not also guarantee that your cat may never go missing – indoor cats are still prone to running out of an open window or door! For most cases, particularly for indoor cats, the missing cat is hiding somewhere very close to home so it is a good idea to regularly do a scan of your immediate area (look under nooks and crannies and other small places where your cat may have become trapped)

Tips to help find your cat:

An example of a ‘Missing Flyer’ used by one of our staff members who was luckily enough to have been reunited with her missing cat after more than a month!

These tips are based on real success stories (the sooner you are able to carry out the suggestions the higher your chance of finding your cat).

  • Set up a litter tray with some used litter from your cat around the entry points of your home.
  • Set up a food bowl with your cat’s favourite treats (preferably ones with a strong scent such as roast chicken or sardines) around your home.
  • Rent a humane cat trapper from your local vet or purchase one from Bunnings. Set up the trapper near your home and cover it with your cat’s towel/blanket and bait it your cat’s favourite food (again try to use foods with strong scents). It is important you check the trapper at least twice a day to ensure you don’t accidentally catch someone else’s cat! And also to change the food regularly.
  • Print as many Missing flyers as you can and drop them in your neighbours’ mailboxes (try to cover as many houses as possible, a block is a good minimum)
  • Put up as many Missing Flyers as you can on telephone poles (again around your block is a good minimum). You may find some people tearing them down, it is important to keep putting them up again to gain as much visible coverage as possible.
  • Post about your missing cat on as many Facebook Lost Pet Groups as possible.
  • Go out late in the night when it is most quiet with roast chicken and call out for your cat.
  • Call your usual vet and notify them of your lost cat, ask them to change your cat’s microchip status from ‘home’ to ‘missing’.
  • Call all your local vets to notify them of your lost cat and provide them with a detailed description as well as your contact details.
  • Contact your local pounds to notify them of your lost cat in case it has been impounded (which is usually the case if not chipped)

There are cases of people being reunited with pets that have been missing for more than a year!

Whilst it is easy to lose hope of ever seeing your cat again it is important to remember to not give up. Our own staff member Beatrice had found her lost cat after more than a month of searching, she followed all of the points we have provided and her eventual success was the result of a letter box drop.

We also post ‘Missing Cat’ posters on our clinic window and on our Facebook page so please feel free to email us your flyers if your cat is missing.

Once you do find your cat make sure you book a visit to your usual vet ASAP for a general heath check.

New Anaesthetic Machine!

We can now keep our small patients warmer (& safer) than ever during their anaesthetics.

Meet our new anaesthetic machine: not just a pointless bit of technology!

A) This is a special low resistance carbon dioxide scrubber, this allows us to run a re-breathing circuit for animals down to 2 kg (previously 10 kg was the lowest we could go). B) This is the attached heating circuit.

When our patients are under anaesthetic it’s very important to stop them getting cold which can slow their recovery and healing but the smaller they are the harder it is to avoid them getting cold.  Now not only are they lying on a hot water bed, our new anaesthetic machine helps keep them warm.

On a non re-breathing system a patient is getting a constant flow of fresh, COLD oxygen to breath. But on a re-breathing system only a small amount of fresh cold oxygen is included in each breath.

When you add a heating device to warm the air then you make a real difference to their body temperature during an anaesthetic.  They recover faster and their anaesthetics are more stable, perfect for the little oldies.

Add to that a hot air blanket that we can cover them with if needed and you’re talking toasty warm cats & dogs.

Stress Free Cat Visits

Do you want your fur-baby to have the most stress free visit at the vet? We definitely do!

A common sign of a ‘flipped lid’. Claws are usually out!

A few weeks ago the team here at Summer Hill Village Vet were lucky enough to have Tracy from VetPrac deliver an enlightening training session on cat behaviour. Vets, nurses and receptionists learnt more about how to keep your fur babies as stress-free and relaxed as possible – from the moment they walk in, through to consultation and handling as well as housing for longer stays in our hospital. She taught us some great distraction techniques, so don’t worry if you see one of our vets pull out an ice-cream cone full of anchovy paste during consult!

There are also good anti-anxiety medications that we’ve been trialling for a while now that can really help cats (& dogs) start off on the right paw at their visits.

‘Burrito Cat’ – a wrapping ‘art’ we tend to use to comfortably restrain the crankier kitties

We also learnt that once a cat has ‘flipped it’s lid’ (lets be real, all cat owners know exactly what this means) there is no going back. Essentially the cat is in fight, flight or freeze mode and once this happens it can take up to 24 hours before they can fully relax again. We certainly don’t want this for any of our patients. This is why you may notice us doing more handling with towels or ‘kitty burritos’ (as some of our nurses like to call it) as well as trying minimal handling, or even taking the top off your carrier to ensure your cat stays as comfy and relaxed as possible.

During consults, our vets and nurses will often try to find out what kind of handling suits your cat best before going ahead with a physical exam. Do they like to be held close? Or would they rather just do their own thing and laze on the consult table?

As a result of this training, the team are now better equipped to make sure you AND your furry friend have an easier time as we aim to minimise the anxiety associated with trips to the vet. Our team gained a lot from this training session, and Tracy will be back soon to give us more helpful tips and tricks for dogs! So stay posted.

 

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Help! I found a stray kitten

Almost everyday we get phone calls from people who have found themselves in possession of a little stray kitten – or sometimes even a litter of stray kittens!

Unfortunately due to the number of stray cat colonies around Sydney there is always an abundance of homeless kittens. Despite the good intentions of the community to Trap-N-Release (TNR), this problem will not disappear anytime soon.

As such, we have made a guide to ensure the best outcome for the kittens.

Stray kitten(s) with a mother

McShooty and Stevie were our ex-adoption kittens. They were strays who had a feral mother who is part of a community TnR & feeding program.

If you have encountered stray kittens that are still being attended to by their mother please make sure NOT to separate them! You should contact any reputable rescue group to organise a TNR. This allows the mother cat and her kittens to be taken off the streets for appropriate treatment. For the mother cat that usually means being desexed to prevent future stray litters. Depending on the nature of the cat and her kittens it is most likely the rescue group will attempt to re-home them however if the mother is extremely aggressive and hence unable to rehome then she will most likely be released back to where she is found once she is desexed and treated for any existing medical conditions.

Stray kitten(s) without any signs of a mother

Kittens that are alone are not necessarily without their mother- sometimes they can appear to be abandoned but in reality their mother is out gathering food or in the process of relocating her litter. To avoid making the mistake of separating a kitten from their mum, try to stick around (out of sight to avoid frightening them) and observe for a while to see if the mother does return.

If this is a case of no mother cat being present then you should aim to safely trap the stray kittens and bring them to their nearest vet*, the vet protocol from here on is to scan the kittens in case they have any microchips (if they are chipped then they would most likely have a home and are probably lost).

If the kittens are not microchipped and are clearly not a missing pet then it is up to the vet on what needs to be done next.

A litter of 3 ex-adoption kittens (Chandler, Ross and Joey) we had taken on from another clinic to rehome.

Vet clinics are not rescue groups, hence are not always able to hold-onto and rehome stray animals- this is because most smaller clinics only have the capacity and resources for hospital patients. Sometimes however, and this is the case for our clinic- the vet will have the availability to rehome the stray kittens in which case they will take them off your hands and handle all treatment and later adoption.

If the vet advises you that they are unable to keep the kittens you’re next best options are to either:

a) contact reputable rescue groups (there is a list of them and their contact details at the end of this post).

b) foster the kittens yourself and handle the rehoming (if you do decide to foster/keep the kittens you can read our Kitten Care handout for information on owning and caring for kittens) – if you do end up fostering the kittens you can talk to our staff about receiving discount rescue rates for all their treatment (that is only if you are not intending to keep them as your own pet and are definitely adopting them out)

c) contact other nearby vets- just because one vet does not have the space, that does not mean other clinics do not. We have previously taken on stray litters from other clinics who were unable to.

List of Cat Rescue Groups in Sydney: